Policies

Privacy Policy:
At prepara.com, we are committed to protecting your privacy. We use the information we collect about you only to process orders. We do not sell, trade, or rent your personal information to others.

5-Year Warranty:
At Prepara, we stand behind everything we make. We offer a 5 year manufacturer's warranty on all our products. If your Prepara product has defects in materials or workmanship and is non-functional you may send it back to us for replacement. You will need to send us an original purchase receipt and the defective unit at your expense. We will send you a replacement unit, or solely at our discretion, offer you store credit at www.prepara.com equal to the value of the original purchase price (less tax and shipping). Please contact Prepara's customer service department at custservice@prepara.com and we will be happy to assist you.

For replacement parts please contact custservice@prepara.com.

• Please note that you must use a shipping method that allows tracking and delivery confirmation - we are not responsible for lost shipments.
• All returned products will be inspected and only defective / broken products will be replaced.
• Often, problems you may have with a product can be solved by following product instructions carefully.
• Check out the product page on this site to download instructions or go to our YouTube channel for demonstration videos of several of our products, and to see what celebrities and chefs are saying about us!

For our Australian customers, please visit www.preparawarrantyaustralia.com.au.

Unsolicited Idea Submission Policy:
At prepara.com, we love to hear from our customers. We welcome your feedback on our existing products, services and marketing efforts. But things get tricky when folks suggest improvements or send ideas for new products. Please do not submit ideas to us — our policy does not permit us to accept or consider them.

Learn about our Unsolicited Idea Submission Policy here